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How Scalapay works
What is Scalapay?
How much does it cost to use Scalapay?
Is Scalapay safe?
How can I purchase with Scalapay?
How to create a Scalapay account
Which cards do you accept?
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Scalapay in store
How does Scalapay work in store?
In which shops can I pay with Scalapay?
How much can I spend in store?
How many barcodes can I create?
My request has been refused
How does it work in case of a return?
Payments & instalments
Where can I view my instalments?
How are the instalments charged?
Can I pay my instalments myself?
Can I pay my instalments by bank account/bank transfer?
Promo code & Scalapay promotions
What are promo codes and Scalapay Promotions?
How can I get a promo code or promotion?
How can I apply a promo-code to my order?
How can I verify my identity?
How long does the verification procedure take?
Why has my verification been rejected?
I cannot upload my documents/ I have used up all my attempts. What should I do?
I have used up all my attempts. What should I do?
Why do I need to verify my identity?
Orders & refunds
How do I know if my order has been successful?
When will I receive my order?
Where can I view my orders and payments?
I have not received my order yet
What happens in case of return and refund?
I have not received my refund yet
Manage your account
How can I access my account?
Where do I find the data entered in my account
How can I add a new card?
How do I remove a card from my account?
I would like to cancel my account
Spending limits and purchasing power
How much can I buy with Scalapay?
I am exceeding my purchasing power, what can I do?
My order has not been approved